Shipping Policy

At ShapeSilk™, we strive to provide fast, reliable, and safe shipping for all our customers, both in South Africa and worldwide.

1. Processing Time

All orders are processed within 1–3 business days. During peak seasons or sales, processing may take slightly longer.

2. Shipping Methods & Delivery Times

• South Africa: 4–9 business days
• International: 7–14 business days (depending on destination)

3. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can track your package anytime on our Track Your Order page.

4. Shipping Costs

Shipping costs are calculated at checkout based on weight, destination, and shipping method. We occasionally offer free shipping promotions.

5. Customs & Duties

International shipments may be subject to customs fees, import duties, or taxes. These charges are the responsibility of the customer and vary by country.

6. Lost or Damaged Packages

While we take great care in packaging, shipping carriers may experience delays or damage. Please contact us within 48 hours if your order is lost or arrives damaged.

7. Contact Us

For any questions regarding shipping, delivery times, or tracking, email us at support@shapesilk.com